This page explains the important customer-facing policies for using IPNET Broadband services responsibly. It covers subscriber responsibilities, safe internet usage, KYC requirements, privacy, cybercrime cooperation, Wi-Fi security, payment terms, suspension policy and support escalation guidelines.
These guidelines help customers understand how to use broadband services safely, legally and responsibly.
Customers may be required to submit valid identity, address and contact details before service activation as per company policy and applicable compliance requirements.
Customers must use internet services only for lawful purposes and must not misuse the connection for illegal, abusive, spam, fraud or cybercrime-related activities.
Customers are responsible for keeping their Wi-Fi password, router login and connected devices secure to prevent misuse from their internet connection.
Services may be suspended or restricted for non-payment, misuse, failed verification or violation of service terms.
When required under valid lawful request, subscriber and provisioning details may be shared with competent authorities as per applicable process.
Customers can raise complaints for speed, downtime, billing, plan upgrade, relocation and service issues through the support channel.